Shipping and Returns

Domestic Delivery

Orders will be processed within 1-3 business days of payment. Items are packaged using compostable and/or recyclable materials. 

Domestic orders will be delivered via Australia Post or Sendle. Orders $65.00 and over receive free standard postage. Orders under $65.00 are charged a flat rate of $15.00.

Australia Post is actively working to reduce its carbon footprint instead of purchasing carbon credits. This is through increasing the electric vehicle delivery fleet, generating solar electricity, and creating dual-use packaging. Please reuse the packaging or choose to recycle it. The bubble wrap and packaging peanuts used are both biodegradable. 

The usual Standard domestic delivery time is 1-6 days and Express delivery time is 1-4 days, depending on the same state and interstate delivery. Please track your delivery using the courier information provided to you upon dispatch.

International Delivery (NZ, USA, CANADA, UK)

International delivery is delivered via Sendle and is 100% carbon neutral.

International delivery is charged by weight.

Please be aware that some countries may charge local duty, customs and/or taxes. All these charges are the responsibility of the purchaser. If you are unsure contact your local customs office before placing an order.

Delivery times are as follows and subject to change:

NZ - 4-11 business days

USA - 10-20 business days 

Canada - 10-20 business days

UK - 5-18 business days

Returns and Exchanges 

We trust that you love the items you purchase. Due to the nature of handmade ceramics, each piece will have its own uniqueness and special qualities. This is what makes handmade items so beautiful and a treasure to own.

If you wish to return an item, contact Birdrock Ceramics within 48 hours of delivery and we will assess for a possible solution. If the item is returned, it must be in original condition and unused. The purchaser will be responsible for all return shipping costs.

If your item arrives damaged you must contact me within 48 hours of delivery. Please provide photographs of the item, packaging and shipping label. If the item is damaged due to delivery and these conditions are met, a refund or replacement (if available) will be provided.