Shipping and Returns

Domestic Delivery

Orders will be processed within 1-3 business days from time of payment. Items are packaged using compostable and/or recyclable materials. 

Domestic orders will be delivered via Australia Post or Sendle. Free Standard Postage is offered for orders $65.00 and over. Orders under $65.00 are charged at the flat rate of $15.00.

Australia Post is actively working to reduce its carbon footprint, instead of purchasing carbon credits. This is through increasing the electric vehicle delivery fleet, generating their own solar electricity and creating dual use packaging. I hope that you reuse the packaging I have chosen to use, or choose to recycle. The bubble wrap and packaging peanuts used are both biodegradable. 

Usual Standard domestic delivery time is 1-6 days and Express delivery time is 1-4 days, depending on same state and interstate delivery. Please track your delivery with the courier information that will be provided to you upon dispatch.

International Delivery (NZ, USA, CANADA, UK)

International delivery is delivered via Sendle and 100% carbon neutral.

International delivery is charged by weight.

Please be aware that some countries may charge local duty, customs and/or taxes and these charges will be the responsibility of the purchaser. If you are unsure it is recommended you contact your local customs office before ordering.

Delivery times are as follows and subject to change:

NZ - 4-11 business days

USA - 10-20 business days 

Canada - 10-20 business days

UK - 5-18 business days

Returns and Exchanges 

It is my intention that you love the items you purchase. Due to the nature of handmade ceramics each piece will have its own uniqueness and special qualities. This is what makes handmade items so beautiful and a treasure to own. On the occasion that you would like to return an item, please contact me directly within 48-hours of delivery and I will assess for a possible solution. In the instance the item is returned, the item must be in original condition and unused. The purchaser will be responsible for all return shipping costs.

If your item arrives damaged please contact me within 48-hours of delivery. Please provide photographs of the item, packaging and shipping label. A refund or replacement (if available) will be provided.